Central Warehousing Corporation

Party Name: *

Date:

Mobile No: *

Customer/Vendor:*

Warehouse Name:*

Type Of Service Provider:

Evaluation of CWC Service:

1. Storage Services *

2. Handling Services *

3. Fumigation and PCS services *

4. Tariff and Billing Policy *

5. STAFF Behavior *

6. Infrastructure *

7. Cleanliness *

8. Location and ease of access to Warehouse *

9. WMS and other documentation *

10. Other aspects (May specify)

Remarks, If any,

Overall experience with CWC *

1

Very Unsatisfied
2

Unsatisfied
3

Netural
4

Satisfied
5

Very Satisfied

FOOD GRAIN DEPOSITOR

Evalution of CWC Service:

1. Space booking Process *

2. Handling Services, If availed *

3.Transportation services, if availed *

4.Preservation services *

5.Tariff of warehouse and Billing Process *

6.Ease of Operation and Staff Behaviour *

7.Safety & Security *

8.Infrastructure of Warehouse *

9.Basic Amenities available at Warehouse *

10.Records available in the form of IT tools (WMS & DOS)

Compliment,Suggestion,Complaint,if Any:

Overall experience with CWC *

1

Very Unsatisfied
2

Unsatisfied
3

Netural
4

Satisfied
5

Very Satisfied

ICD/CFS/BONDED WAREHOUSE DEPOSITOR

Evalution of CWC Service:

1.Reservation/ Space booking *

2.Handling Services *

3.Transportation services *

4.Tariff of warehouse, SD A/c Management & Billing Process *

5.Ease of Operation & Working hours Flexibility *

6.Behaviour of CWC staff and Custom officials Co-operation *

7.Safety of Cargo & Security in premises *

8.Infrastructure of Warehouse *

9.Basic Amenities & Canteen services available at Warehouse *

10.Facility of Container Tracking and working of other IT tools

Compliment,Suggestion,Complaint,if Any:

Overall experience with CWC *

1

Very Unsatisfied
2

Unsatisfied
3

Netural
4

Satisfied
5

Very Satisfied

INDUSTRIAL/DEDICATED WAREHOUSE DEPOSITOR

Evalution of CWC Service:

1.Reservation/ Space booking *

2.Handling Services, if Availed *

3.Transportation services, if Availed *

4.Agreement terms & Condition *

5.Tariff of warehouse, SD A/c Management & Billing Process *

6.Ease of Operation & Working hours Flexibility *

7.Safety & Security *

8.Infrastructure of Warehouse *

9.Basic facilities available at Warehouse *

10.Quality of Service

Compliment,Suggestion,Complaint,if Any:

Overall experience with CWC *

1

Very Unsatisfied
2

Unsatisfied
3

Netural
4

Satisfied
5

Very Satisfied

Name Concerned RO/CO: *

Service Location: *

Type Of Service Provider:

Evaluation of CWC Services -:

1. Clarify in tender *

2. Appropriateness of Terms &Conditions of tender *

3. Ease of applying for tender *

4. Smooth joining at CWC centre *

5. Support and co-operation by CWC staff *

6. Billing process & timely release of payment *

7. Adequate infrastructure *

8. Adherence to scope of work as per tender document *

9. Timely issuance of requisite certificate/refund of SD at the expiry of agreement *

10. Others aspects ( May specify)

Remarks, If any,

Suggestion for improvement

experience with CWC *

1

Very Unsatisfied
2

Unsatisfied
3

Netural
4

Satisfied
5

Very Satisfied

H&T VENDOR

Evaluation of CWC Services -:

1.Prompt Response from staff *

2.Ease of process and transparency in CWC *

3.Billing process and Sanction of Payment *

4.Safety of the Equipments *

5.Infrastructure of Warehouse *

6.Basic Amenities available at Warehouse and staff behaviour *

Compliment,Suggestion,Complaint,if Any:

Overall experience with CWC *

1

Very Unsatisfied
2

Unsatisfied
3

Netural
4

Satisfied
5

Very Satisfied

Samo Vendor

Evaluation of CWC Services -:

1.Prompt Response from staff *

2.Ease of process and transparency in CWC *

3.Billing process and Sanction of Payment *

4.Basic Amenities available at Warehouse and staff behaviour *

5.Infrastructure of Warehouse *

6. Co-operation of the Staff for ease of operation *

Compliment,Suggestion,Complaint,if Any:

Overall experience with CWC *

1

Very Unsatisfied
2

Unsatisfied
3

Netural
4

Satisfied
5

Very Satisfied

AMC VENDOR

Evaluation of CWC Services -:

1.Prompt Response from staff *

2.Ease of process and transparency in CWC *

3.Safety of the Equipments *

4.Billing process and Sanction of Payment *

5.Infrastructure of Warehouse *

6.Basic Amenities available at Warehouse and staff behaviour *

Compliment,Suggestion,Complaint,if Any:

Overall experience with CWC *

1

Very Unsatisfied
2

Unsatisfied
3

Netural
4

Satisfied
5

Very Satisfied

House VENDOR

Evaluation of CWC Services -:

1.Prompt Response from staff *

2.Ease of process and transparency in CWC *

3.Billing process and Sanction of Payment *

4.Behavior with housekeeping staff by CWC employee *

5.Proper Sitting arrangement for Housekeeping staff *

6.Basic Amenities available at Warehouse and staff behaviour *

Compliment,Suggestion,Complaint,if Any:

Overall experience with CWC *

1

Very Unsatisfied
2

Unsatisfied
3

Netural
4

Satisfied
5

Very Satisfied

Transportation VENDOR

Evaluation of CWC Services -:

1.Prompt Response from staff *

2.Ease of process and transparency in CWC *

3.Working Hours Flexibility *

4.Billing process and Sanction of Payment *

5.Sitting arrangement for Drivers and staff Behavior *

6.Basic Amenities available at Warehouse and staff behaviour *

Compliment,Suggestion,Complaint,if Any:

Overall experience with CWC *

1

Very Unsatisfied
2

Unsatisfied
3

Netural
4

Satisfied
5

Very Satisfied

IT Support VENDOR

Evaluation of CWC Services -:

1.Prompt Response from staff *

2.Ease of process and transparency in CWC *

3.Working Hours Flexibility and Proper Sitting arrangement *

4.Billing process and Sanction of Payment *

5. Co-operation of the Staff for ease of operation *

6.Web Connectivity, Technology level & equipment’s provided by CWC *

Compliment,Suggestion,Complaint,if Any:

Overall experience with CWC *

1

Very Unsatisfied
2

Unsatisfied
3

Netural
4

Satisfied
5

Very Satisfied

Feedback Form

Evaluation of CWC Service:

1. Storage Services *

2. Handling Services *

3. Fumigation and PCS services *

4. Tariff and Billing Policy *

5. STAFF Behavior *

6. Infrastructure *

7. Cleanliness *

8. Location and ease of access to Warehouse *

9. WMS and other documentation *

10. Other aspects (May specify)

Remarks, If any,

Overall experience with CWC *

1

2

3

4

5

Evalution of CWC Service:

1. Space booking Process *

2. Handling Services, If availed *

3.Transportation services, if availed *

4.Preservation services *

5.Tariff of warehouse and Billing Process *

6.Ease of Operation and Staff Behaviour *

7.Safety & Security *

8.Infrastructure of Warehouse *

9.Basic Amenities available at Warehouse *

10.Records available in the form of IT tools (WMS & DOS)

Compliment,Suggestion,Complaint,if Any:

Overall experience with CWC *

1

2

3

4

5

Evalution of CWC Service:

1.Reservation/ Space booking *

2.Handling Services *

3.Transportation services *

4.Tariff of warehouse, SD A/c Management & Billing Process *

5.Ease of Operation & Working hours Flexibility *

6.Behaviour of CWC staff and Custom officials Co-operation *

7.Safety of Cargo & Security in premises *

8.Infrastructure of Warehouse *

9.Basic Amenities & Canteen services available at Warehouse *

10.Facility of Container Tracking and working of other IT tools

Compliment,Suggestion,Complaint,if Any:

Overall experience with CWC *

1

2

3

4

5

Evalution of CWC Service:

1.Reservation/ Space booking *

2.Handling Services, if Availed *

3.Transportation services, if Availed *

4.Agreement terms & Condition *

5.Tariff of warehouse, SD A/c Management & Billing Process *

6.Ease of Operation & Working hours Flexibility *

7.Safety & Security *

8.Infrastructure of Warehouse *

9.Basic facilities available at Warehouse *

10.Quality of Service

Compliment,Suggestion,Complaint,if Any:

Overall experience with CWC *

1

2

3

4

5

Evaluation of CWC Services -:

1. Clarify in tender *

2. Appropriateness of Terms &Conditions of tender *

3. Ease of applying for tender *

4. Smooth joining at CWC centre *

5. Support and co-operation by CWC staff *

6. Billing process & timely release of payment *